How We Supply IT

Supply-Chain Management

At Tecnologika we’re experts in supply chain management. We take a strategic approach in helping our customers select, source, deploy and manage their technology. We work hard to ensure your IT infrastructure is optimally suited for your application or task while sourced at the most competitive industry rate and delivered or deployed in the most effective manner. Our managed service aims to simplify your procurement process and serve as your One-Stop-Shop for all your technical needs.


Selection

Assessment

We start our assessment by gaining a full understanding of the operational and technical requirement driving your IT acquisition, and look to understand the organisation’s structure, including the people, technology and existing processes.

Value-added Deliverables

Creating beneficial documentation along the way such as technical benchmarks detailing performance; commercial proposals highlighting return on investment (ROI), total cost of ownership (TCO) and technology roadmaps are just some of our value added deliverables we include in our service.


Procurement

One-Stop-Shop

Using our extensive distribution relationships; best of breed vendor partnerships and accumulated economies of scale, we’re able to commoditise IT product procurement, providing you with a highly competitive, unbiased and reliable one-stop-shop.

Standardization

Tecnologika can be a single point of contact for all your IT infrastructure requirements. We can help you standardize the procurement of software, hardware, professional services and support.

Exceeding Customer Expectations

Our exemplary customer service is headed up by your dedicated Account Contact, on-hand to manage pre-sales enquiries, post-sales support and order management. All of our sales professionals are highly trained in relevant technologies and we will always aim to exceed your expectations.


Delivery

Global Supply-Chain Network

Using our global supply-chain network, we can advise and administer the local and global delivery of your IT Infrastructure, getting your technology in hard-to-reach places quickly and securely. Our global presence in the US, UK and Singapore, enables us to supply to emerging markets as effectively as developed ones.

Customs Services

Depending on the trade restrictions around the destination country, we can help you source in country or ship internationally. We will advise you at every step of the process offering you transparency on customs legislation. We can also manage duties and taxes on your behalf.


Deployment

Preparation of technology

When you source your technology from Tecnologika we ensure that, before your Hardware is installed, your equipment is fully tested, optimized and asset registered at our configuration facility.

Expertise to Work with You

Whether your project requires engineers for infrastructure implementation, professional consultants or project management, our managed services division has the expertise and resources to support you. Our skilled engineers deploy highly critical environments on a global scale for our customers in the some of the most challenging industries.

Extending Your Reach

Our engineering team can extend the support and services of your IT department, meeting the ever changing demands on your IT resources by providing you with ad-hoc resources for help desk cover; or completely roll-out a planned project such as datacenter migration on your behalf.


Maintenance

First Time Fix Success

Operated from a US and UK based call center and delivered using dedicated regional engineers, the success of our service stems from taking a local approach, and selecting the right partners. Our success is shown by a first time fix rate of 96% and $5M worth of stocked, strategically located spares.

Unlimited SLA Flexibility

Using our reliable vendors, Tecnologika can provide you with a managed, high value support contract with almost unlimited SLA flexibility along site-associated engineers for complete customer satisfaction.

Dedicated to Improvements

Every maintenance contract has a dedicated contract manager who is responsible for improving your service where possible. They’re responsible for service reviews and provide trend analysis on logged incidents ensuring the right preventative steps are taken to reduce future calls.


IT Disposals

Accredited

Tecnologika is WEEE compliant holding all relevant Environmental Agency waste management licenses. These licenses include a full waste management license and waste carrier license.

Data Integrity

At Tecnologika, we take our duty of care to our customers very seriously, especially concerning data integrity. We provide full documentation detailing disposal work carried out for our clients’. We also provide a number of data destruction methods to ensure that intellectual property is removed and secure. These include Data wiping, Data Shredding and De-gauzing.

Flexible Collections

We can provide you with hassle free WEEE cages, ideal if you’re carrying out staggered hardware refreshes.